Company number: 15459429
Registered office: Suite 103, 60 High Street, New Malden, England, KT3 4EZ
Telephone: +44 345 548 5600
This notice explains how K Smarthome Ltd uses personal information received through its website, enquiry and self-assessment forms.
Controller and contact
K SMARTHOME LTD · 15459429 · Suite 103, 60 High Street, New Malden, England, KT3 4EZ · +44 345 548 5600. K Smarthome Ltd is the controller for information submitted through this website. Privacy enquiries and rights requests may be sent to prosmarthome@gmail.com.
Information we collect
We may collect your name, organisation, contact details, country, preferred language, property or site location, budget, project objectives, time frame, form choices, consent records, correspondence and technical security information such as IP address and submission time. Do not submit special-category, financial-account or identity-document information unless specifically and securely requested.
Purposes and lawful bases
We use information to answer enquiries, provide requested self-assessment results, evaluate project feasibility, take steps requested before a possible contract, maintain security, prevent spam, keep compliance records and meet legal obligations. Where appropriate these activities rely on consent, pre-contractual steps, legal obligation or legitimate interests. Marketing email is sent only where a valid consent or another lawful permission applies.
Recipients and international transfers
Information may be handled by authorised K Smarthome staff and necessary service providers, including website hosting and form-processing providers such as Netlify. It may also be shared with a professional adviser or supplier when needed for your request and with suitable safeguards. We do not sell personal information. Transfers outside the UK require an adequacy decision or appropriate safeguards such as the UK International Data Transfer Agreement or Addendum.
Retention
Unconverted enquiries are normally retained for up to 24 months after the last meaningful contact; marketing consent records are retained while consent remains active and for a reasonable suppression period after withdrawal; contractual, tax, safety or dispute records may be retained longer where legally required. Retention periods are reviewed periodically and may be extended where required by law, safety, taxation, insurance or the establishment, exercise or defence of legal claims.
Your rights
Depending on the circumstances, you may request access, correction, deletion, restriction, portability or objection, and may withdraw consent without affecting earlier lawful processing. You may complain to the UK Information Commissioner's Office at ico.org.uk. We may need to verify identity before responding.
Automated self-assessment
Any online score or recommendation is indicative and should not produce a legal or similarly significant decision without meaningful human review. You may request an explanation or human review by contacting us.