K Smarthome
Legal

Complaints procedure

Last updated: 21 July 2026

K SMARTHOME LTD
Company number: 15459429
Registered office: Suite 103, 60 High Street, New Malden, England, KT3 4EZ
Telephone: +44 345 548 5600

We aim to resolve website and enquiry-service concerns fairly and promptly.

How to complain

Email prosmarthome@gmail.com with your name, contact details, relevant project or enquiry reference, what happened and the outcome sought. We aim to acknowledge within five working days and provide a substantive response within 20 working days where practicable.

Escalation

Project contracts may identify a different escalation, mediation, ombudsman or dispute-resolution process. Privacy complaints may also be taken to the Information Commissioner's Office.